Store Purchases & Retail Plantings Covered by Warranty:

Garden Gold customers receive a one year 100% replacement value warranty on shrubs, trees and perennials planted in the ground if planted and cared for per New Garden’s instruction. 

Non-Garden Gold members receive a 50% replacement value warranty for one year.

Warranty is for one-time replacement only.


Not Covered by Warranty:

Annuals, Houseplants and any plants used/kept in containers are not under warranty. 

Warranty does not cover weather-related plant injury including drought, flooding or ice damage.

Items purchased at discounts of 50% or greater are not covered under warranty or returnable. Some items may be exempted from warranty.



Plants may be returned for refund within three days of purchase and must be in as-sold condition.  

Non plant items may be returned for a period of three days in original unopened packaging. 


Landscape Installations & Other Services

For service warranty information see service agreement details or call your service representative.