WARRANTY and RETURN POLICY

Store Purchases & Retail Plantings Covered by Warranty:

Garden Gold customers receive a one year 100% replacement value warranty on shrubs, trees and perennials planted in the ground if planted and cared for per New Garden’s instruction. 

Non-Garden Gold members receive a 50% replacement value warranty for one year.

Warranty is for one-time replacement only.

 

Not Covered by Warranty:

Annuals, Houseplants and any plants used/kept in containers are not under warranty. 

Warranty does not cover weather-related plant injury including drought, flooding or ice damage.

Items purchased at discounts of 50% or greater are not covered under warranty or returnable. Some items may be exempted from warranty.

 

Returns:

Plants may be returned for refund within three days of purchase and must be in as-sold condition.  

Non plant items may be returned for a period of three days in original unopened packaging. 

 

Landscape Installations & Other Services

For service warranty information see service agreement details or call your service representative.