New Garden Landscaping & Nursery Privacy Policy

Last Updated: October 2, 2025 

This Privacy Policy governs the manner in which New Garden Landscaping & Nursery collects, uses, maintains, and discloses information collected from users (each, a "User") of the newgarden.com website ("Site"). This Privacy Policy applies to the Site and all related products and services offered by New Garden Landscaping & Nursery.

1. Information We Collect

We collect information from you when you visit the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or communicate with us. The information we collect falls into two categories:

A. Personally Identifiable Information (PII) When ordering or registering on our site, we may collect the following PII:

• Contact Information: Name, email address, phone number, and physical billing/shipping address.

• Transaction Information: Details about your purchases and payment methods. (Note: We do not store full credit card numbers; payment processing is handled by secure, third-party services.)

• Account Information: Username and password (if you create an account).

B. Non-Personally Identifiable Information (Non-PII / Usage Data) When you browse the Site, we automatically collect technical information, including:

• Device and Browser Data: IP address, device type, operating system, and browser type.

• Activity Data: Pages visited, time spent on pages, referral sources, and clickstream data. 

2. How We Use Your Information

Any of the information we collect from you may be used for the following purposes:

• To Process Transactions: To fulfill and manage purchases, orders, payments, and returns.

• To Personalize Your Experience: To tailor the Site content and offerings to your interests.

• To Improve Our Website and Customer Service: Based on feedback and usage data.

• To Send Periodic Communications: To send emails regarding your order, respond to inquiries, and/or send marketing and promotional information (if you have consented).

• For Security and Fraud Prevention: To protect the Site and our business from misuse and illegal activity.

• For Legal Compliance: To comply with applicable laws, regulations, and legal processes. 

3. How We Share Your Information

We do not sell, rent, or trade your PII to third parties for monetary consideration. However, we may disclose your information in the following circumstances:

• Service Providers: We share necessary information with third parties who perform services on our behalf (e.g., payment processors, shipping carriers, email marketing providers, and web hosting providers). These providers are contractually obligated to protect your data and use it only for the purpose of providing services to us.

• Non-PII Disclosure: We may share aggregated, anonymized, or non-personally identifiable visitor information with third parties for marketing, advertising, or other uses.

• Legal Necessity: We may release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property, or safety. 

We use cookies, web beacons, and similar technologies to provide functionality, analyze performance, and serve targeted advertisements. For a complete, granular list of the specific cookies we use, their purposes, their providers, and how long they expire, please review our separate Cookie Policy.

• Necessary Cookies: Required for the Site to function (e.g., shopping cart functionality).

• Analytical/Performance Cookies: Used to analyze how visitors use the Site (e.g., Google Analytics).

• Marketing/Targeting Cookies: Used to track your browsing habits and show relevant ads (e.g., Google Ads Remarketing, Microsoft Bing).

You have the right to accept or decline non-essential cookies. When you first visit our Site, you will be presented with a Cookie Consent Banner which allows you to manage your preferences. You can also generally manage your cookie preferences through your browser settings. 

5. Data Subject Rights (Your Privacy Choices)

Depending on your location, you may have the following rights concerning your PII:

• Right to Access/Know: The right to request a copy of the specific pieces and categories of PII we have collected about you.

• Right to Correction/Rectification: The right to ask us to correct inaccurate PII.

• Right to Deletion/Erasure: The right to request that we delete PII we have collected about you.

• Right to Opt-Out of Selling/Sharing: The right to direct us not to sell or share your PII for cross-context behavioral advertising.

To exercise these rights, please contact us using the information in the "Contacting Us" section.